Store Policy

Customer Care

It is Bathing Babe’s policy and responsibility to provide excellent service to the public.
Customer feedback helps me measure whether my services are meeting public needs and expectations.
It also helps me identify problems that need to be solved.

High quality customer service depends on customer feedback. While praise is always welcome, constructive criticism is truly helpful in the long run. The purpose of this policy is to establish uniform standards and procedures for responding to customer feedback, thus making sure those responses are timely and that issues do not “fall through the cracks.”

The policy strives to treat every interaction with the public as an opportunity to produce a satisfied customer, or at least one who feels that he or she was listened to and taken seriously, even if it was not possible to meet his or her request. 

 

I, 

will greet my customers in a courteous and professional manner.

will listen to my customers’ requests and take the necessary actions to assist them.
will keep my customers informed of unexpected delays in service.

will respond to website questions/requests within 24 hours during normal business hours.
will finish our encounters with our customers in a courteous and professional way.



Response Standards

Where possible, complaints, questions and requests for service should be resolved in “real time” on the same day they arrive.

Acknowledgement

All complaints, questions and requests for service should be acknowledged within one business day.
This acknowledgement should note the person to whom the issue has been referred and when the customer can expect a response. 

Privacy & Safety

This privacy policy was last modified in October 2018.

Bathing Babe(“I”,”me”, or “my”) operates www.bathingbabe.co.za.  This paragraphs serves to inform you my policy regarding the collection and use of your personal information.

 

I collect personal information, including, but not limited to, name and email address, when you sign up for my newsletters or when you make an order.

 

I use your personal information only for
1. personalising your experience,
2. improving the site
3. processing your transactions.
Your information, whether public or private, does not get sold, exchanged, transferred, or given to a third party under any circumstances.
4. sending periodic emails
The email address that you provide to me, will be used to send updates pertaining to your order, in addition to occasional product or service information.

 

NOTE: If at any stage, you would like to unsubscribe from receiving any future emails, there is an option at the bottom of the email.

Wholesale Inquiries

Please email "wholesale enquiry" to bathingbabeza@gmail.com.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Cash / Offline Payments

 
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