Shipping
&
Returns

Shipping Policy

All prices stated below are in South African Rands (ZAR).

SHIPPING OPTION - Local National Shipping

DELIVERY TIME - 2 - 5 Business Days

COST - R100

All orders are shipped with PostNet or PepPaxi or preferred courier service.

Once your order has been dispatched, you will receive a confirmation from Bathing Babe WhatsApp, including  tracking details to use, to keep an eye on your order. 

Please note the above delivery time frame is an estimation provided by the coourier and delivery time may vary.

Generally estimations are accurate.

 

All orders placed before 11am will be dispatched that day, with any orders placed after this cut-off time dispatched the following business day.

Our team work hard to ensure orders are sent out as soon as possible, however please allow 1 – 2 days for your order to be processed and dispatched during promotions and over the Christmas period. If you are after an update on the status of your order, please get in touch at bathingbabeza@gmail.com

Bathing Babe does not take responsibility for orders misplaced or lost once marked as “Delivered”. If you are not home when the driver attempts delivery, a card will be left with details for you to re-organise delivery

Return & Exchange Policy

Although we hope you love all your items from Bathing Babe, we have a returns policy in place if you are not 100% happy with your purchase.

Bathing Babe will provide a full refund, size exchange or credit note for all full price items that adhere to the below conditions.

CONDITIONS FOR RETURNS:

 

  • Items must be returned with 21 days of receiving your order

  • All original tags must remain attached

  • Item(s) must be unworn, and returned in original condition

Sale items are final and cannot be returned for a refund, exchange or store credit, other than in the event of them being faulty.. Any items returned outside the 21 day return period, or in a condition that indicates being worn or washed in any way, including make-up marks, will not be accepted for return. 

Please take care when trying on swimwear and wear undergarments at all times. If returned, the hygiene sticker must remain in place and will not be accepted if removed or altered. 

 

Bathing Babe reserves the right to reject items that do not comply with the above conditions, and will return the item to sender.

HOW TO RETURN

  • Send an email to bathingbabeza@gmail.com detailing the reason for return and the purchase date. Once received, we assess your query and return an email within 2 days with details about where to post return the returning product.

Once received, the product will be examined and if it passes inspection, your refund will be processed within 2 business days and funds will be returned to the Credit Card or Paypal account that was used for the original transaction. 

Bathing Babe does not cover any postage costs associated with returns, all costs associated with returning items to us are at the responsibility of the customer. The shipping method in which you decide to return to Bathing Babe is completely up to you, we suggest looking around for the cheapest local service. 

Please ensure you post back your return using a traceable service as Bathing Babe cannot be held liable for any lost packages.

 

It is very important to hold on to your tracking number to make sure the return package has arrived to us safely!

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